Privacy policy

Privacy Policy (English)

Last updated: March 25, 2026

1. Introduction

Resity e.U. (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, and services (collectively, the “Services”).

Our store is powered by Shopify Inc., which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our website.

2. Who We Are

Resity e.U.
Leyserstraße 2/25
1140 Vienna, Austria
Email: contact@resity.shop

We are the data controller for the processing of your personal data under applicable data protection laws.

3. Personal Data We Collect

We collect personal information that you provide to us or that is automatically collected when you use our Services.

  • Contact details: name, address, email, phone number.
  • Order data: purchased items, cart activity, returns.
  • Payment data: processed securely via Shopify Payments (we do not store full card details).
  • Account data: login credentials and preferences.
  • Technical data: IP address, browser, device, usage behavior.
  • Analytics data: interactions such as clicks, scrolling, session activity and heatmaps, including tools such as Microsoft Clarity.

4. How We Collect Data

  • Directly from you (orders, forms, emails).
  • Automatically via cookies and tracking technologies.
  • Through third-party services (Shopify, Meta, Google, TikTok, Pinterest, Klaviyo, Microsoft Clarity).
  • Through social login providers (Facebook Login, Google Login).

5. How We Use Your Data

  • To process orders and deliver products.
  • To provide customer support.
  • To improve website performance and user experience.
  • To run marketing campaigns (email, ads).
  • To analyze behavior using tools like Microsoft Clarity.
  • To comply with legal obligations.

6. Legal Basis (GDPR)

  • Contract performance (orders).
  • Legal obligations.
  • Legitimate interests (analytics, improvement).
  • Consent (marketing, cookies).

7. Data Sharing

We share data only when necessary:

  • Shopify (store infrastructure)
  • Payment providers
  • Shipping provider (Österreichische Post AG)
  • Marketing & analytics platforms (Meta, Google, TikTok, Pinterest, Klaviyo, Microsoft Clarity)
  • Authorities if legally required

8. International Transfers

Your data may be processed outside the EU (e.g. USA, Canada). These transfers are protected by Standard Contractual Clauses (SCCs) or equivalent safeguards.

9. Data Retention

We retain your data only as long as necessary for order processing, legal obligations, and business purposes.

10. Cookies & Tracking

We use cookies and similar technologies to operate our website, analyze traffic, and personalize advertising.

We use tools such as Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag, and Microsoft Clarity.

Your consent is managed via Consentmo and can be changed at any time.

11. Your Rights

  • Access your data
  • Correct data
  • Delete data
  • Restrict or object
  • Data portability
  • Withdraw consent anytime

Contact us at contact@resity.shop

You may also file a complaint with the Austrian Data Protection Authority.

12. Security

We implement appropriate security measures, but no system is completely secure.

13. Updates

We may update this policy. Changes will be posted here with a new date.

14. Contact

Resity e.U.
Leyserstraße 2/25
1140 Vienna, Austria
Email: contact@resity.shop

Datenschutzerklärung (Deutsch)

Zuletzt aktualisiert: 25. März 2026

Diese Datenschutzerklärung erklärt, wie wir personenbezogene Daten erheben, verwenden und schützen, wenn Sie unsere Website nutzen oder bei uns einkaufen.

Verantwortlicher: Resity e.U., Wien, Österreich – contact@resity.shop

Wir verarbeiten Daten zur Bestellabwicklung, Kundenbetreuung, Marketing und Analyse.

Wir verwenden Tools wie Shopify, Google, Meta, TikTok, Pinterest, Klaviyo und Microsoft Clarity.

Daten können in Länder außerhalb der EU übertragen werden, geschützt durch Standardvertragsklauseln.

Sie haben Rechte auf Auskunft, Berichtigung, Löschung und Widerspruch.

Kontakt: contact@resity.shop